A real person
on the line
A coordinator who learns how your practice speaks with patients.
- Inbound calls
- English + Spanish
- Approved scripts
- Call routing
Bilingual support for medical & legal practices
More help for your front desk.
No extra office space.
A dedicated English–Spanish coordinator to answer calls, schedule appointments, and help your practice grow—all from ServiFerti’s managed office in Baja California.
U.S. national-average estimate
Find your savings per employee!
Enter employee’s hourly wage. We’ll estimate your saving with ServiFerti.
Estimated monthly savingsper employee / month
Your estimated employee cost per month
Your ServiFerti starting estimate per month
Estimated employee cost per worked hour
Reflects modeled paid time off
Reflects modeled paid time off
View the calculation and assumptions
Based on 40 paid hours/week for 52 weeks. National BLS private-industry benchmarks cover employer payroll taxes, workers’ compensation and paid vacation, sick days, holidays and personal leave. Paid leave is included within wages; it reduces working hours and is not added twice. Monthly savings compare annual employee costs with a US$18/hour ServiFerti engagement. Actual coverage is defined in your proposal.
Uses June 2026 BLS Table 1: wages US$32.82, paid leave US$3.54, required employer benefits US$3.40 and health benefits US$3.48 per hour worked. Payroll costs are modeled at 3.40 ÷ (32.82 + 3.54), or about 9.35% of paid wages. Paid leave accounts for about 202.51 of 2,080 paid hours.
When selected, health benefits add US$3.48 × modeled working hours, or about US$544.47/month. This broad national average includes medical, dental, vision and prescriptions, across workers with and without coverage. It is not a premium quote for an insured employee. Retirement, bonuses, recruiting, office rent, furnishings and equipment costs are excluded. Actual taxes, policies, benefits and ServiFerti charges may differ.
Estimates use U.S. national averages for employer payroll costs, workers’ compensation & paid leave. Average health benefit costs apply when selected. Based on one employee at 40 paid hours/week. Actual costs vary.
These estimates do not include cost of office rent, furnishings & equipment. Your potential savings with ServiFerti could be higher.
These estimates do not include cost of office rent, furnishings & equipment. Your potential savings with ServiFerti could be higher.
- Live human support in English and Spanish
- Your scripts, systems, and escalation rules
- Recruiting, workspace, and supervision included
A clearer staffing comparison
Add capacity.
Know the cost.
Compare your employee’s wage plus national-average employer costs with ServiFerti’s starting rate. Include average medical/dental benefits with one checkbox.
From US$18per hour, per agent
Standard engagements are based on 40 hours per week. Final rates, responsibilities, coverage, and minimum commitments are defined in your proposal. Advanced support is scoped separately.
EN · EnglishES · Español
US$18starting hourly rate / agent
Standard engagement:
40 hours per week
Final scope quoted individually.
40 hours per week
Final scope quoted individually.
Patient communications + administration
Give your on-site team
more room to care.
Keep the in-person work with your front desk. Give a dedicated coordinator the phone and administrative tasks that pull them away.
A real person
Keep appointments
moving
Support access to your practice using your scheduling guidelines.
- Booking visits
- Rescheduling
- Reminders
- Confirmations
A smoother
administrative handoff
Organize the information your team needs within authorized workflows.
- Patient intake
- EHR / CRM updates
- Record coordination
- Message documentation
Give the next step
an owner
Keep agreed outreach and follow-up tasks from sitting on a to-do list.
- Referral follow-up
- Outbound calls
- Callback coordination
- Reminder outreach
Need more advanced support? Insurance verification, authorizations, billing workflows, and reporting can be scoped through an advanced coordinator engagement.
Discuss your workflowOn-demand technology services
Technology built around
your workflow.
Custom AI, automation, applications, and integrations tailored to your organization’s goals. Engage ServiFerti for a technology project, with scope and pricing agreed separately from staffing.
- Custom AI agents
- Automate administrative tasks such as organizing files, extracting information, preparing summaries, creating tasks, and coordinating workflows. Healthcare implementations designed for HIPAA compliance.
- Custom AI chatbots
- Bilingual FAQs, intake, appointment requests, service navigation, and human handoff. Healthcare implementations designed for HIPAA compliance.
- HQ implementationCRM and Task Manager for ServiFerti
- Configuration, workflows, permissions, onboarding, and reporting for ServiFerti.
- Other CRM and system integrations
- CRM configuration, data migration, and connections between websites, scheduling, communications, documents, and supported EHR systems, subject to available APIs and approved access.
- Custom applications and portals
- Develop custom software, portals, and AI applications tailored to each client’s goals, workflows, and requirements.
Tell us which tasks take the most time and which systems you use. We’ll help define a project around your priorities.
Discuss a technology projectOne coordinator. Two languages.
Help patients feel understood from the first conversation.
English and Spanish are part of the service. Your coordinator supports scheduling, intake, and follow-up in the caller’s language, while following the same practice-approved process.
Interview finalists yourself, hear their English and Spanish, and choose the person who fits your practice.
Patient support, in either language
ENGLISH
“Of course. I can help you schedule your appointment.”
ESPAÑOL
“Claro. Le puedo ayudar a programar su cita.”
Built from real California
healthcare operations.
6 full-time staff
Supports a Los Angeles fertility practice.
California experience
Supports a two-physician internal medicine practice.
The managed service package
Your coordinator comes with a support system.
ServiFerti recruits, employs, and supervises your coordinator in Mexico. You define the work and choose the final candidate. We provide the workplace and day-to-day support behind them.
Scope my practice’s supportRecruiting + employment
Candidate screening, employment in Mexico, payroll, and HR administration.
Office + workstation
A professionally operated Baja California office, equipment, and routine IT support.
Training + oversight
Workflow onboarding, coaching, attendance oversight, and a clear escalation contact.
Software + website chatbot
ServiFerti software and a website chatbot included within your agreed package and approved workflows.
Client-required paid software, specialty integrations or training, overtime, holidays, and on-demand technology services are quoted separately. Your proposal defines what is included.
Practice-directed workflows
Your procedures.
Clear boundaries.
Your coordinator follows your approved scripts, system permissions, and escalation rules. Confidentiality and data-protection requirements are addressed as part of the engagement.
Medical advice, clinical decisions, and duties requiring an in-person or licensed professional stay with your practice.
- Confidentiality agreementsBAA available for healthcare engagements.
- Access defined by your practiceSystem setup and permissions coordinated before launch.
- Technology used with your approvalAI-assisted workflows depend on your systems and privacy requirements.
From first conversation to launch
A coordinator who learns
your way of working.
You choose the person and approve the workflow. ServiFerti manages the recruiting and support behind the role.
Review your needs
Walk through call volume, hours, systems, languages, and tasks. Receive a scoped proposal.
Meet the finalists
We screen candidates. You interview the shortlist and select your coordinator.
Train + set access
Agree on scripts, permissions, escalation rules, and practice-specific training.
Launch + review
Start the agreed coverage, review quality, and refine the workflow with our support.
Timing depends on candidate selection, your systems, and training. We discuss a realistic launch schedule during your workflow review.
Start with a free reviewBefore you choose
A few practical questions.
Tell us how your practice works. We’ll help define the right responsibilities and coverage.
Is my coordinator dedicated to my practice?
Yes. The standard model is a dedicated coordinator assigned to your organization. The coordinator learns your scripts, systems, and approved workflows. Staffing and coverage arrangements are defined in your proposal.
Can they work in our EHR or scheduling system?
Your coordinator can support authorized EHR, CRM, and scheduling workflows after your practice sets permissions and completes onboarding. System compatibility, paid licenses, and any specialty integrations are reviewed during scoping.
What hours are covered?
Standard engagements are based on a 40-hour workweek. Your schedule is agreed before launch. Ask about other hours, holiday coverage, or overtime so availability and pricing can be included in the proposal.
What does the US$18/hour starting price include?
The starting rate is for scoped administrative support. The managed package includes recruiting, employment in Mexico, workspace, routine IT, coaching, and supervision, along with the ServiFerti software and website chatbot defined in your agreement. Advanced roles, client-required paid licenses, specialty work, overtime, and holidays are quoted separately.
How are confidentiality and patient information handled?
ServiFerti uses confidentiality and data-protection agreements and makes a BAA available for healthcare engagements. Your practice’s system access, permissions, approved workflows, and privacy requirements are reviewed before launch. Please keep patient information out of quote inquiries.
Are patient calls handled by people or AI?
Human coordinators provide live phone support. Client-approved technology can assist appropriate administrative work. Website chatbot functionality is scoped separately within the agreed package; custom AI agents and other technology services are available on demand and separately priced. Clinical decisions and medical advice remain with licensed professionals.
Can ServiFerti support a small medical practice?
Yes. The model is designed to add administrative capacity without another desk in your office. ServiFerti already supports a two-physician internal medicine practice in California, in addition to its fertility-practice support team.
Make room for the work that matters
Tell us where your front desk needs help.
Start with a free, no-obligation workflow review. Get a proposal built around your practice’s calls, systems, and staffing needs.